Frequently Asked Questions
Everything you need to know about the RingConn Smart Ring.
How do I find my correct ring size?
We recommend ordering our Sizing Kit first. Wear the sample ring for 24 hours to ensure a comfortable fit, as finger size can fluctuate throughout the day.
Is the RingConn Smart Ring waterproof?
Yes, the RingConn Smart Ring has an IP68 rating and is water-resistant up to 50 meters (5ATM), making it safe for swimming, showering, and hand washing.
How long does the battery last on a single charge?
The ring itself lasts up to 7 days on a single charge. The included portable charging case can provide multiple full recharges, extending total usage to approximately 150 days.
What is your shipping policy?
We offer free standard shipping on all ring orders. Delivery typically takes 5-10 business days depending on your location. Tracking information is provided via email once shipped.
Do I need a monthly subscription to view my health data?
No, RingConn does not require a subscription. Once you purchase the ring, you have full access to all features and data insights within the RingConn app for free.
What is your return and warranty policy?
We offer a 30-day money-back guarantee for rings in original condition. Additionally, every RingConn comes with a 1-year limited warranty covering manufacturing defects.